Terms and conditions
Shipping and Returns
Free shipping on all orders.
Orders will be sent within 24 hours.
Orders above 1.000 DKK will be sent by FedEx, with tracking number.
Orders under 1.000 DKK will be sent by Post Nord, without tracking number.
Order returns are at the expense of the recipient.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of EU may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Copenhagen Silver has no control over these charges, nor can Copenhagen Silver predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We accept Visa, MasterCard, PayPal and Bank transfers. We will not charge your credit card until your order is shipped from our stock.
VAT is included in all prices on www.copenhagensilver.com.
When you pay by credit card, enter your card number, expiration date and 3-digit control number located on the signature strip on the back of all credit cards. The encrypted data is sent directly to PayPal via a secure SSL server. Only PayPal can decode and read your encrypted credit card information.
Delivery and Transportation
An order/delivery from www.copenhagensilver.com is considered successful once received. You will receive an email when your order is shipped. This email will contain a tracking number, if order is sent by FedEx, and should have a planned delivery date for your package.
Passing of Risk
Goods obtained from www.copenhagensilver.com will be at your own risk from the time of delivery.
Order returns are at the expense of the recipient.
The returning address is:
Company: v/ Morten Westergaard
CVR/VAT no.: 27752152
Policy for returning of products
Every product can be returned if the following conditions are met:
– You must return your purchase within 30 days after delivery.
– The product must be unused, complete with tags and original packaging.
– Note that we do not accept goods if they are damaged and worn.
Please do not return the goods unless you qualify under all of the above terms and conditions.
Please note it may take up to 14 working days before a case is finally closed.
How to return a product
1. Fill out the form with your name, Invoice No., product details and a reason code
2. Pack all returning items in original packaging
3. Enclose completed form inside the package
4. Ship the package from a drop off location. (Please avoid using UPS)
www.copenhagensilver.com must be notified within 30 days of receipt of goods. You are required to return the product in the same condition as it was delivered and received. If www.copenhagensilver.com estimate that the goods are mistreated, we are obligated to refuse the return request.
If you wish to return an item, be sure that the product is wrapped/packed properly.
Any item/items purchased on sale/for a reduced price, cannot be returned.
Error on the product on receipt
If you find errors in products supplied by www.copenhagensilver.com, we encourage you to contact us immediately. It is your responsibility to describe or show the error as under international law for the Danish Sale of Goods.
The right to claim compensation for damages/errors/defects will lapse after a period of 2 years from the date you receive the product. The right to seek compensation for the defective product is only present if you have handled the product of a warrantable manner and avoided any damage or misuse. Send your complaint within a reasonable time after you have noticed the defect. This usually means a maximum of 2 months. In case of errors/defects www.copenhagensilver.com will pay the return postage.
Without prior agreement process time for returned goods will be substantially prolonged.
Cancellation of purchases
The buyer may cancel orders within 30 days from ordering, without further reason. To be valid, cancellations must be postmarked before the end of a 30-day period. Any product already shipped within the 30-day period, must be returned at arrival, shipment is paid by the buyer. To get a receipt, we recommend that you send your return as a parcel post.
You must be 18 years old and agree to the terms and conditions as described here to buy products from www.copenhagensilver.com. www.copenhagensilver.com can not be held responsible for any delays FedEx or Post Nord. www.copenhagensilver.com is sent to the Danish and EU laws and regulations regarding product liability. You irrevocably agree that the court in Denmark have the exclusive privilege of jurisdiction to settle any disputes arising out of or in connection with the terms and conditions and for those purposes irrevocably submit all disputes to the jurisdiction of the Danish courts.
A valid name, email address and shipping address are required to implement an online reservation and receive an order confirmation. We keep this information from case to case, so you can avoid entering your personal information on the order form when placing future orders. Archived information is kept up to 3 years and will not be sold, rented or otherwise shown to a third party.
Phone: +45 50 20 10 70
Address: Copenhagen Silver, Hans Broges Gade 3, 8000 Aarhus C, Denmark
VAT No.: 27752152